We want you to love your plates. If something isn’t right, here’s what we’ll do.
Faulty, damaged or incorrect plates
If your plates arrive damaged, have a manufacturing fault, or don’t match the design you ordered, contact us within 14 days of delivery with your order number and a photo. We’ll send free replacements, or refund you if you prefer.
Change of mind
Number plates are made to your specification – your registration, style and size – so they’re personalised goods. Under the Consumer Contracts Regulations 2013, the 14-day cancellation right doesn’t apply to personalised goods once they’ve been made. Please check your registration, spelling and sizes carefully before ordering.
If you need to cancel, contact us straight away. If production hasn’t started, we’ll cancel and refund in full.
Orders that can’t be verified
If we can’t verify the ID and entitlement documents for a road-legal order, we can’t make the plates. We’ll contact you first, and if it can’t be resolved we’ll refund you in full.
Accessories
Unused fitting kits and holders in their original packaging can be returned within 14 days of delivery for a refund. Return postage is your responsibility unless the item is faulty.
Your statutory rights
These terms don’t affect your statutory rights. Read our full terms and conditions.